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    • Orwillo & Co Solicitors Ltd
      Unit 13A
      City Business Centre
      London
      SE16 2XB
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Our Complaints Policy

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  2. Our Complaints Policy

Our Complaints Procedure

We want to give you the best possible service. However, if at any point you become unhappy or concerned about the service, we provided then you should inform us immediately, so that we can do our best to resolve the problem.

In the first instance it may be helpful to contact the person who is working on your case to discuss your concerns, and we will do our best to resolve any issues within 8 weeks of the date of receiving a complaint. If you would like to make a formal complaint, then you can read our full complaints procedure, here at www.orwillosolicitors.com. Making a complaint will not affect how we handle your case.

What to do if we cannot resolve your complaint

The Legal Ombudsman can help you if we are unable to resolve your complaint ourselves. They will look at your complaint independently and it will not affect how we handle your case.

Before accepting a complaint for investigation, the Legal Ombudsman will check that you have tried to resolve your complaint with us first. If you have, then you must take your complaint to the Legal Ombudsman:

  • Within six months of receiving our final response to your complaint and no more than one year from the date of the act or omission being complained about; or no more than one year from the date when you should reasonably have known that there was cause for complaint.


The Legal Ombudsman can be reached at the following address, Legal Ombudsman PO Box 6167 Slough SL1 0EH

For more information contact the Legal Ombudsman.

What to do if you are unhappy with our behaviour

The Solicitors Regulation Authority can help if you are concerned about our behaviour. This could be for things like dishonesty, taking or losing your money or treating you unfairly because of your age, a disability or other characteristic.

Visit their website to see how you can raise your concerns with the Solicitors Regulation Authority.



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Memberships & Accreditations

    ABOUT US

    Director M. Sourbah. L L B Hons Solicitor
    This firm is authorised and regulated by the Solicitors Regulation Authority under SRA Number 643562. Orwillo & Co Solicitors is the trading name of Orwillo & Co Solicitors Ltd. Company Registration: 10921340.

CONTACT US

  • ADD:   Orwillo & Co Solicitors Ltd
                Unit 13A
                City Business Centre
                London
                SE16 2XB
                (Meetings by appointment only)
  • TEL:     +44 (0) 208 109 6559
  • MOB:   +44 (0) 795 767 6288
  • FAX:   +44 (0) 207 022 8664
  • E-MAIL:   info@orwillosolicitors.com

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